Delivery & returns

We want your OUTCAST order to arrive as expected. If an item is defective, damaged on arrival or different from what you ordered, please contact shop@outcast.pk within 7 days of delivery. Include your order number, a description of the issue and, where possible, clear photographs.

Please contact us before sending anything back so we can provide return instructions. Keep the item unused, unwashed and unaltered while we review your request. Apart from the issue reported on arrival, it should remain in its original condition without additional stains, marks or damage.

Policy exclusions

Under our standard replacement policy, we are unable to accept requests for:

• Items used, washed, altered, stained or damaged after delivery.
• Requests submitted more than 7 days after delivery.
• Personalized or custom-made items.
• Items purchased on sale or using a discount coupon.
• Minor colour differences caused by screen settings or lighting. If you received a different colour from the one ordered, please report it as an incorrect item.

Return delivery costs

Customers are responsible for the cost of sending an item back, except where applicable law requires otherwise. Please wait for our return instructions before arranging shipment.

Replacements and store credit

We will review the reported issue and item condition before confirming an eligible claim. Our standard resolution is a product replacement. If a replacement is unavailable, we offer store credit instead.

We do not normally offer monetary refunds, except where a refund or another remedy is required by applicable law.

These conditions do not limit any rights or remedies required by applicable consumer law.